• The nearest stations are West Silvertown (DLR), Custom House (Elizabeth line) and Canning Town (Jubilee line). Canning Town is also the nearest 24-hour tube station.

    Always check your route in advance for any delays.

  • We are a strictly 18+ venue and we operate a no physical ID, no entry policy. Accepted forms of ID include a valid passport, driving licence and foreign national ID only.

    Expired IDs, digital copies and photos will not be accepted.

  • All guests must present a valid ticket and pass through security.

    If you have purchased a timed ticket (before 3PM, before 5PM etc.), you must arrive before then otherwise you will be subject to a late top-up fee dependent on the time of your arrival. 

    Bag and body searches are required for entry. Refusal to be searched will result in denied entry without refund. Once inside, there is no re-entry.

  • Last entry times vary by event. Check our social channels or contact the event promoter for specific details. Entry is not guaranteed after this time.

  • No. We operate a strict no re-entry policy. Food, rest areas and facilities are available on-site to meet your needs throughout the night.

  • We're a fully cashless venue. Please bring a card or contactless payment method.

  • We don’t have a set dress code but please note, some toilets, food traders and bars are located outside.

  • Yes. Our cloakroom charges £3 per item (coats and bags). Lockers are also available to pre-book HERE.

  • Yes, we handle lost property inquiries every Tuesday. Please email lostproperty@supportthecause.co.uk for assistance.

    In case of an emergency (such as lost passports, IDs or phones), please call: 07933 898079

  • The majority of the venue is accessible. However, two of our rooms are located on the first floor, and we currently do not have a working lift.

    All of our outside space, as well as the Warehouse, Brut and Hothouse are accessible by wheelchair. 

    We also have a separate disabled toilet. 

    Unfortunately, the Gallery and the Loft are both 1st and 2nd floor rooms and are only accessible via stairs. 

  • Yes, we do. Please email info@supportthecause.co.uk with the show details and any supporting evidence and our team will be happy to assist you.

  • No general parking is available. Limited accessible parking is offered with a blue badge (please see below).

  • There is limited accessible parking offered with a blue badge. Please email info@supportthecause.co.uk with your badge, number plate and car model to request a spot.

    Please note we have limited parking per event.

  • We operate a strict zero-tolerance policy on drugs. All guests are subject to searches. Anyone found in possession of illegal substances will be removed and may face further action. We may also pass your details to authorities if necessary.

  • We don’t allow bags or rucksacks on site that are bigger than an A4. If you bring a bag or rucksack larger than this to site you will not be permitted entry onto site with it. We have lockers on site that are available at a cost for smaller items and for storing personal items of clothing (coats, jackets).

  • No outside food or drink is allowed. We have food vendors inside offering vegan and veggie options, and free tap water at all bars.

    If you require food for medical reasons, email info@supportthecause.co.uk in advance.

  • Yes, but only if it’s empty on arrival. Reusable and plastic bottles are fine.


  • Yes, self-serve water stations are available at every bar.

  • To reduce waste, we’ve introduced a reusable cup system. You’ll pay a one-time £1.50 charge when you buy your first drink. If you bring your cup back when ordering another drink, you will not be charged again. 

  • We have a dedicated Welfare and Medical area on site. Please let a member of staff know you feel unwell and they can direct you to the Welfare and Medical area.

    Regardless of the reason you feel unwell, our staff are trained to be non-judgemental with your well being placed with the utmost importance.

  • Yes, but it must be in its original packaging. Any medication kept loose or in a pill box will not be accepted in the venue.

  • For the safety of all guests, we do not allow the following: 

    • weapons (including replicas)

    • illegal substances

    • alcohol

    • outside food or drink

    • any form of liquids (including perfumes)

    • professional cameras

    • fireworks

    • glass or metal containers

    • costume masks

    • inflatables

    • banners

    • balaclavas or any form of face covering 

    • any other item that could pose a risk to safety or disrupt the event. Prescription medication is only permitted in labelled containers with ID. 

    We operate a strict zero-tolerance policy on drugs. Prohibited items will be confiscated, and anyone found with them may be refused entry or ejected without refund. 

    Anything left with security is at your own risk.

  • Smoking and vaping are only allowed in outdoor areas. Doing so indoors may result in removal from the venue without a refund.

    We sell vapes on-site in the cloakroom.


  • You can check out our careers page HERE.

  • Please email info@supportthecause.co.uk and our team will be happy to assist you.

  • Please email info@supportthecause.co.uk and our team will be happy to assist you.